On the 5th of October I requested a 76 BTC withdrawal from my fully verified account which had no limits, since then I've had only excuses but mostly just been ignored, here is some of the email history with their support:
I have the equivalent of over 200 BTC that I'm trying to withdrawal in BTC, LTC & DASH, but the withdrawal window is not working, I traded out of many USD to do this at a large loss, when can I expect my money to be able to be withdrew-able?
Hello 'email addie',
Thank you for contacting us.
Please try to clear your cache/cookies and delete your browsing history. Kindly then try to re-initiate your request and see if you are still getting the same error.
Let us know if you are still unable to process a withdrawal request.
Sincerely, Karen Cryptsy.com
<<< I was then locked out of my account >>>
Nearly 24 hours now and still no BTC & LTC withdrawals, kindly update me on when these will be processed and why I've been locked out of my account now, this is totally unprofessional and unacceptable.
Hello email addie,
Please reset your pw
Sincerely, Jim aka: JShock Customer Service Manager Cryptsy.com
Thanks I have now done so and have access to my account once again, the main issue here is that on the 5th Oct I requested the following withdrawals:
2,886 LTC & 76.24 BTC
These are show in the attached screenshot as confirmed, but still pending and with no trxID as they have not been sent, kindly let me know ASAP when they will be sent as they are now one week overdue with no explanation, no apology, nothing!
I had over $50,000 on your site, that I trusted you with, maybe one of your larger long term clients and on the 5th Oct I sold it for BTC, LTC & DASH, at a loss because I needed those funds right away, you sent the DASH but kept the main part of 2,886 LTC & 76.24 BTC then locked me out of my account and tried to ignore me, I have no idea what is going on with your exchange but I will continue with my plans Monday to seek legal representation and pursue this matter in every relevant jurisdiction regardless of the cost and inconvenience to me, unless my funds are returned to me this week.
I would appreciate a direct contact phone number with a responsible admin who is able to resolve this mess and also the address of your company's registered offices and the advocates who represent you.
Due the the continuing lack of communication and progress on withdrawing my funds the advocates that I've retained have advised that I begin with documenting this fiasco on the crypto social media, as this will have a wide reach on your client base at a low cost for me compared to when they start actions proactively themselves on my behalf. https://www.reddit.com/Bitcoin/comments/3nkotcryptsy_responds_to_coinfire
Three days since your last curt communication and still no explanation for why the withdrawal of my funds has been disabled by you and when they will be released, they show as pending on the withdrawals page, for well over one week, but no pending withdrawals are shown on the balances page, you've simply disappeared them!
I asked for the address of your registered offices, the owners/partners names and the contact details for your advocates, this is moving ever closer to a multi jurisdiction claim for fraud and theft, my advocates require a $10,000 retainer from me which is no problem, they are not cheap but are extremely effective and any fees spent on the recovery of my funds will be added to my claim of course and I am in discussions with them about how best to denounce Cryptsy for criminal investigation and prosecution, it's totally up to you if this happens but once it begins then it will not be able to be halted.
Kindly send the info requested today &/or better still my funds.
Hello email addie, I deeply apologize for the recent delays. We have been undergoing major site upgrades, part of which is the verification systems. Some users who have verified accounts have been affected with these delays. I see that you have withdrawals pending and these should now process soon as we are nearing completion of our upgrade.
If you have not received your withdrawal, by Monday October 19, please reply to this ticket and let me know.
I plan to compensate you for the inconvenience by issuing you a free upgrade to pro account status which is also included in the upgrade and will go live also very soon.
Sincerely, Jim aka: JShock Customer Service Manager Cryptsy.com
Hello email addie, Your LTC withdrawal has processed, BTC withdrawal should move soon. I had to cancel the XRP withdrawals, please try sending those again.
<<< I did not have any XRP or a XRP withdrawal >>>
I have still not received my Bitcoin withdrawal, over 70 BTC and very overdue!
Kindly just manually send it today, an exchange that fails to honor client withdrawals is finished as all trust has gone.
Please confirm ASAP, many thanks, Otoh
Why do you not even bother to reply to me anymore, do you really think that stealing 72 BTC, over $20,000 from me is something that you can just ignore?
First thing next week this goes back to the advocates that I briefed and I am paying them their requested $10,000 retainer which will also be claimed for, you have had a ton of notice but still haven't returned MY money after nearly three weeks.
I shall press the lawyers to pursue those responsible personally for civil and criminal damages, fraud and theft, in each relevant jurisdiction, kindly make sure that this is cleat to 'Vince' and the others that will end up in jail and bankrupt as a result of this.
You have until Monday to return my funds, after that the process will begin with denouncements to the police and regulators in the relevant jurisdictions and I will then have no way to prevent it all taking it's just course.
Hello email addie,
I am sorry for the inconvenience this may have caused you. There are two separate issues going on with BTC withdrawals currently.
1: Due to the new Verifications Tier system handed to us to use, many users are frozen and flagged to become verified depending on the amounts of w/d they are making. For these, a verification agent should be contacting you soon.
2 We are experiencing some delays with BTC withdrawals and developers are working on them to get them moving again.
Looking at your account, it appears you have exceeded your withdrawal limit for your current verification tier. Please click this link to upgrade and view the limits for your tier https://www.cryptsy.com/users/verify
*Please note that not all verification Tiers require that you upload ID or documents.
Elen Customer Service Manager Cryptsy.com
Cryptsy have introduced a withdrawal limit for my account that wasn't there when I deposited the coins, this is illegal without first offering me to withdraw the my coins under the same terms and conditions as when I deposited them.
This, so called tier three level, that it says I need now takes three months to obtain, in other words you plan to rob me of my coins for three months or how ever long you feel like, this is so illegal it is untrue.
Kindly just return MY 76 BTC, approx > $22,000 and do this right away with no more excuses, anything else is not an 'inconvenience' - it is theft pure and simple!
cc being sent to my advocates
22 days since my withdrawal request for 76 BTC was made, October 5th, and it's still stuck, conf, but pending and all that I hear from Cryptsy is being ignored or excuses.
Cancel that withdrawal immediately today so that the coins show up again in my balance, then make me tier three verified as I have been fully verified for months if not over one year and was so when I deposited those funds and had no withdrawal limits then.
Do not continue to ignore this issue, the theft of over $22,000 from my account is a serious crime and you will be held to account for it, kindly confirm that my instructions have been carried out today.
Six days and you haven't bothered to let me know when I can have MY 76 BITCOINS back, now worth over $23,000 and nearly one month that you have blocked my withdrawal.
Cancel the confirmed but stuck on pending withdrawal as requested so that my coins show up in my account balance again!
Change my verification from so called tier two to tier three, I was fully verified with you and had no withdrawal limits, the longer this goes on the more it becomes certain that you just rob the larger holders of tens of thousands of dollars worth of Bitcoins.
I have also requested many times, the name of the ownes and registered office/s plus the contact details for your lawyers, it is illegal to withhold this information from your clients and the longer that this goes unresolved the greater will be the damage to your business and the more likely that you will be charged with serious theft and corruption.
Pass this email and my prior ones to Vince right away as he will be the one that will be held the most responsible for this fiasco.
& when I raised the issue in Cryptsy chat now I just get banned, WTG, so corrupt, unbelievable, I shall post all my emails and your lack of useful response to Reddit and BCT forum.
Cancel my withdrawal, verify me to tier three and show MY BTC in my balance so that I can withdrawal them!
Hello email addie,
We sincerely apologize for the late response to your ticket. Upon checking, your withdrawal had been canceled and coins were returned to your balance.
As for your Tier 3 upgrade request, Your request has been acknowledged by our team and your case will be reviewed shortly.
We do apologize for any inconvenience and thank you for your patience.
Sincerely, Gretchen Cryptsy.com
Thank goodness, many thanks, finally, much appreciated!
PS I can also be reached on my UK mobile: -------------
"As for your Tier 3 upgrade request, Your request has been acknowledged by our team and your case will be reviewed shortly."
Another week passed and no one has contacted me, it is now over one month since I requested withdrawal of my 76 BTC and at the time I was fully verified with no W/D limits at all, same as when I deposited the coins.
Why do you treat your customers with such blase contempt, are you really intent on alienating everyone who has supported your business and especially the larger players like myself?
I find it quite unbelievable, kindly forward this to 'Vince' so at least he is aware of this totally unacceptable and illegal freezing of my funds, later today I shall be updating the total lack of promised progress yet again on Cryptsy's chat as it seems that you only pay attention to being called out publicly.
Just allow me to take my own money out and stop this stupid game playing waste of time.
STOP STEALING MY MONEY!!
Send me the address of your registered offices and lawyer's contact details as requested multiple times - DO THIS TODAY, robbing over $20,000 is a serious crime and by ignoring the matter you are only making your guilt more obvious and the consequences worse for yourselves. Any advise on how to proceed would be much appreciated, I just run in to a blank wall with them atm.
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